KBX Transportation Management System (TMS)
*Due to an NDA, I am limited in what I may display. Feel free to reach out for more details. Please visit KBX’s website for more information on this product.
Overview
KBX has developed a proprietary Transportation Management System (TMS) designed to provide real-time information across all transportation modes and geographies. To facilitate seamless integration with carriers, KBX offers multiple connectivity options including a mobile app. These integration options are part of KBX's commitment to applying cutting-edge technologies to enhance supply chain efficiency and provide data-driven solutions for logistics needs.
Role
UX Product Designer
Scope
User Experience Design, User Interface Design, Interaction Design, Product Thinking, and Project Management.
Team
Worked as part of a cross functional team, including other UX Designers, engineers, Product Management, Business Analysts, and QA teams.
Goal
Deliver a modern, cutting edge, efficient product that provides excellent user experience. Update and modernize the legacy software by updating or transforming outdated systems to improve performance, security, scalability, and maintainability while preserving essential business functions.
My Approach and Contribution
While working for KBX , I was a member of many product teams. Some of these included the UX Design team and the Carriers team. As a member of the Carriers team, I worked as the designer responsible for delivering designs to the product team. As a UX Designer for KBX, I have worked closely with interdisciplinary teams throughout the entire design process. This process included conducting and utilizing research, prototyping, testing, UI design, UX writing, and collaboration throughout the development process.
Project Elements
User Personas
During the early stages of the design process for the Carriers product team , I conducted interviews as well as worked with closely with the Business Analyst and Product Owner collecting persona information for user stories.
Minimum Viable Product
Once I created personas, I conducted UX audits on existing products as well as worked closely with the Business Analyst and Product Owner to form the MVP for the Carriers product. In doing so, I worked closely with PMs, Developers, and UX Design team.
Information Architecture
With personas defined and a clear vision of the MVP product, I then designed the information architecture and journey maps. This work involved card sorting, creating user flows, A/B testing, and more interviews.
Wireframes & Prototypes
When the product’s information architecture was in place and journey maps defined, I proceeded to create low fidelity wireframes and prototypes to test and uncover any missing patterns from the design system.
Design System Component Design
When I discovered missing patterns, I researched, designed, and documented, new components before bringing them to the design team to finalize and add to the Design System. This process included meetings with PMs, UX, Developers, and users to ensure the components were built in a usable, accessible, and global way.
Iterative Design Resulting in Hi-fidelty Design
After designing and moving new components through the design process and into the design system, I moved Carrier designs from low/medium fidelity into high fidelity designs.
In doing so, I met with Product Owners, Business Analysts, Developers, and QA, to ensure the product’s design would meet all technical and organizational requirements.
Feature Specs and Through Development
Following technical and functional meetings where features were verified as feasible, I worked closely with design developers and Product Owners.
Feature specs were then groomed and moved from design to development. Once development began, I oversaw each feature through development and into testing.
Developed and Tested
As features moved through testing, I worked closely with QA to ensure all acceptance criteria were met and bugs found and addressed promptly. I regularly conducted UX audits with developers to reduce tech debt.
